Privacy Policy

1. Introduction

Mitigagroup LLC ("we", "us", "our") operates UserConcern at userconcern.com. This Privacy Policy explains how we collect, use, and protect your personal data. We are committed to compliance with the EU General Data Protection Regulation (GDPR) and applicable US privacy laws.

2. Data We Collect

• Account data: email address, name (if provided), authentication provider (Google or email/password)
• Usage data: search queries, number of searches used, saved items
• Payment data: handled entirely by Stripe — we do not store card details
• Technical data: IP address, browser type, device info (via standard web logs)

3. How We Use Your Data

• To provide and improve the UserConcern service
• To manage your account and subscription
• To send transactional emails (account confirmation, password reset)
• To analyze usage patterns and improve our AI models

4. Legal Basis for Processing (GDPR)

We process your data based on: contract performance (to deliver the service you signed up for), legitimate interests (service improvement, security), and consent (where explicitly given).

5. Data Retention

We retain your account data for as long as your account is active. Search history is retained for service functionality. You may request deletion of your data at any time.

6. Third-Party Services

We use the following third-party services:

• Supabase (database and authentication)
• Stripe (payment processing)
• Anthropic (AI analysis)
• Google (OAuth authentication, YouTube API)
• Upstash (caching)
• Vercel (hosting)

Each provider has their own privacy policy and data processing terms.

7. Your Rights (GDPR)

If you are an EU resident, you have the right to: access your personal data, correct inaccurate data, request deletion of your data, object to processing, and data portability. To exercise these rights, contact us at support@mitigagroup.com

8. Cookies

UserConcern uses essential cookies for authentication and session management. We do not use tracking or advertising cookies.

9. Data Transfers

Your data may be processed in the United States where our service providers operate. We ensure appropriate safeguards are in place for any international data transfers.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a notice on the site.

11. Contact

For privacy-related questions or to exercise your rights:

Email: support@mitigagroup.com

Company: Mitigagroup LLC, Wyoming, USA